Terms of Service

1. Agreement

These terms govern your use of muhula.com ("Muhula"). By using the site or signing in, you agree to them. If you do not agree, please do not use the site. Our Privacy Policy explains how we handle personal data.

2. What Muhula is

Muhula is an information directory. It lists schools, colleges, vocational institutions, courses and jobs, and lets you send inquiries and admission applications to them. Muhula is not a school and does not make admission decisions.

3. Accounts

You need a free account to use Muhula. You can create one with your email address and a password, or sign in with Google, Facebook or Microsoft. Please give a real email address that you own. You are responsible for activity on your account and for keeping your password (or your Google, Facebook or Microsoft account) secure. We may suspend accounts that break these terms.

4. Muhula vouchers

If you paid for something that needed you to use it and you did not, Muhula first offers a voucher, and you can ask for a refund instead. Vouchers are for the account they were issued to, last 12 months, cannot be exchanged for cash and can be used on any Muhula service. VAT stays on the invoice in full: a voucher counts as payment. The billing policy has the full rules.

5. Community rules

Muhula is used by children, parents, teachers and schools. Do not post or upload offensive, sexual, threatening or hateful words or pictures, content about drugs, or political campaigning anywhere on Muhula, MuhulaJobs, MuhulaClass or MuhulaKonnect. Text and photos are checked automatically, and members can report accounts. The full rules are on our Community rules page. Muhula may refuse content, send you a warning, suspend your account for a time (12 hours or more) or close it. If you think a decision is a mistake, write to us through Contact us.

6. Meetings on Muhula

To keep school communities safe, meetings on Muhula take place in Muhula's own video rooms. Links to outside meeting apps cannot be posted.

7. Children

Anyone under 18 may use Muhula only with the permission of a parent, guardian or their school. Schools and tutors must follow our Privacy Policy on children's data.

8. Listing information

Listings are compiled from public sources, institutions and users. We work to keep them accurate, but fees, requirements, contacts and other details can change. Always confirm important information directly with the school or provider before making decisions or payments.

9. Inquiries and admission applications

When you submit an inquiry or application, we pass it to the institution you chose. Each institution decides whether and how to respond, and admission decisions are theirs alone. You confirm that the information and documents you submit are true and that you have the right to share them, including on behalf of a child in your care.

10. MuhulaClass online lessons

MuhulaClass lets tutors checked by Muhula offer live online lessons, free or paid.

• Payments go to Muhula. Learners pay Muhula (online by card or M-Pesa, or by M-Pesa to Muhula's paybill), never the tutor directly. A small convenience fee is added to paid lessons and shown before the learner pays. Free lessons have no fee.
• Tutor earnings. Tutors set their own lesson prices. Muhula keeps a share of each paid lesson and the convenience fee. The breakdown for each lesson is on the tutor's invoice. The green tick shows tutors whose qualifications Muhula checked; Silver, Gold and Platinum are paid monthly plans on Premium services.
• Payment to tutors after the lesson. Tutors choose how they are paid: M-Pesa, a bank account, or for tutors outside Kenya Wise, PayPal, Payoneer or an international bank transfer. Earnings are held until the lesson has taken place, then become available to withdraw. Muhula checks its own record of the lesson room (when it was opened, how long it ran and which paying learners joined) and then pays the tutor in Kenya shillings; a provider outside Kenya may convert the amount and charge its own fee. Muhula may hold or refuse a payment when the lesson did not take place as booked.
• Lesson length. A lesson runs for the length shown. The tutor may extend it in steps of 5 minutes; each step carries a fee taken from that lesson's earnings and shown on the invoice. A tutor's first three free lessons are free for 60, 45 and 30 minutes; later free lessons are free for 15 minutes, with one such lesson in any 24 hours. Time past that carries a fee for each further 5 minutes, paid before the lesson is posted Near the end of a lesson the tutor may buy more time at the same rate, from earnings, M-Pesa or card; Muhula keeps the tutor's last M-Pesa number and a token from the card payment provider to make this quicker (never the card number), and the tutor can remove them. Fees for extra time paid by M-Pesa or card are not refunded if the tutor cancels, but a payment that arrives after the lesson ended is refunded.
• Join codes. Each booking gets a personal join code that works on two devices; it must not be shared.
• Cancelled lessons. Learners choose a voucher or a refund from Muhula. Report a lesson that did not happen through Contact us.
• Conduct. Lessons happen only in the Muhula lesson room. Tutors must not ask learners for private contacts or meetings, and photos, posters and videos must follow the Muhula content rules. Muhula may remove content or close tutor accounts that break these rules.

11. Acceptable use

You agree not to:

• submit false, misleading or someone else's information;
• send spam or automated submissions;
• try to access other people's data or interfere with the site's security or operation;
• copy or scrape the site's content in bulk;
• use the site for anything unlawful.

12. Content and intellectual property

The Muhula name, logo, design and compilation of listings belong to Muhula. School names, logos and images belong to their respective owners. If you believe content on Muhula is inaccurate or infringes your rights, contact us and we will review it.

13. Disclaimers and liability

The site is provided "as is". To the extent the law allows, Muhula is not liable for decisions made based on listing information, for the actions of schools or institutions, or for indirect losses arising from use of the site. Nothing in these terms limits rights you have under Kenyan consumer protection law.

14. Changes and governing law

We may update these terms; the effective date shows the latest version. These terms are governed by the laws of Kenya.

15. Contact

Questions about these terms: info@muhula.com.